Shipping policy

Shipping Policy - banjari.pk

Thank you for shopping at banjari.pk! We are committed to providing you with a seamless shopping experience, including reliable and transparent shipping. Please read our shipping policy carefully to understand our procedures.

1. Order Processing Time

  • All orders are processed within 1-2 business days of receiving your order confirmation.

  • Orders are not shipped or delivered on weekends or public holidays in Pakistan.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options within Pakistan:

  • Standard Shipping:

    • Delivery Time: Estimated 2-3 business days from the date of shipment.

    • Cost: Calculated at checkout based on your location and order weight/dimensions.

  • Express Shipping (if applicable):

    • Delivery Time: Estimated 1-3 business days from the date of shipment.

    • Cost: Calculated at checkout based on your location and order weight/dimensions.

Please Note:

  • Delivery delays can occasionally occur due to unforeseen circumstances (e.g., extreme weather, public holidays, logistical issues with the courier).

  • For remote areas or areas affected by natural disasters/unrest, delivery times may be longer. We will do our best to keep you informed in such cases.

3. Free Shipping

  • We offer free standard shipping on all orders above PKR 100 or 200. This will be automatically applied at checkout.

4. Shipment Confirmation & Order Tracking

  • You will receive a Shipment Confirmation email with your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.


5. Cash on Delivery (COD)

  • We offer Cash on Delivery (COD) as a payment option for orders within Pakistan.

  • Please ensure you have the exact amount ready at the time of delivery.

  • For COD orders, our courier partner will contact you before delivery. Please ensure your contact number is accurate.

6. Shipping to P.O. Boxes or APO/FPO Addresses

  • Unfortunately, we do not ship to P.O. Boxes or APO/FPO addresses at this time.

7. Damages

  • Banjari.pk is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

  • Please save all packaging materials and damaged goods before filing a claim.

  • If your package is lost in transit, please contact us immediately at banjari.pk@gmail.com / +92-315 0110118 with your order number. We will assist you in contacting the courier.

8. International Shipping

  • Currently, banjari.pk only ships within Pakistan. We do not offer international shipping.

9. Returns, Refunds, and Exchanges

  • Our Returns, Refunds, and Exchange Policy governs all product returns. Please refer to our separate Refunds Policy for detailed information on how to return an item.

10. Contact Us

If you have any questions about our Shipping Policy, please contact us:

 

 

Key considerations and things to customize:

  • 2/3 business days: Be realistic about your processing and delivery times. Over-promising can lead to customer dissatisfaction. Consider your courier's typical delivery windows.

  • 100/200: Set a realistic free shipping threshold that benefits your customers while being sustainable for your business.

  • Returns, Refunds, and Exchanges Policy: Ensure you have a separate, clear policy for this, as it's a critical component of e-commerce.

Additional Legal and Best Practice Considerations for Pakistan:

  • Consumer Protection: Pakistan has consumer protection laws (e.g., The Islamabad Consumer Protection Act, and provincial acts like the Sindh Consumer Protection Act). Your policies should align with these, particularly regarding clear information, fair practices, and dispute resolution.

  • Transparency: Be as transparent as possible about all charges, delivery times, and potential issues.

  • Payment Security: If you accept online payments, ensure you have appropriate security measures and mention them in your privacy policy.

  • Data Privacy: A separate Privacy Policy is essential, outlining how you collect, use, and protect customer data, in compliance with any applicable data protection principles in Pakistan.

  • Terms of Service: Have comprehensive Terms of Service that cover the use of your website, product disclaimers, intellectual property, and dispute resolution.